Help & guidance
Applying for, reviewing and running grants on the platform. For a programme’s own rules or a funding decision, contact the grants team.
Help & guidance
Getting started
New here? Work down this list. It is the shortest path from no account to knowing what you are doing. It is the same whether you apply for grants, review them or run them; only step three differs.
- 1
Get an account
First visitEverything else needs this. It takes a minute and commits you to nothing.
- Sign up with an email address you will still have in a year.Decisions, deadlines and reporting reminders all go to it. A shared team address survives a staff change better than a personal one.
- Confirm the address from the email you are sent.Nothing works until you do. If it has not arrived in a few minutes, check spam before asking for another.
- Choose how you are using the platform when asked.Applicant if you are applying for funding; organisation if you are running the grants. The choice sets what you see.
- 2
Learn the shape of it
First ten minutesTwo habits here save more time than anything else in this guide.
- Look at the rail down the left. Hover it and it opens.It is the whole application, grouped: Applications, Review, Awards, Reports, Workspace. You only see what your role may open.
- Press the round button in the bottom-right corner and take the tour.It runs once by itself. After that, the graduation cap gives you a tour of whichever page you are on — every screen has its own.
- Note where this guide lives: Support & help in the rail, then Help.Support, on the same page, is where you ask a person.
- 3
Do the thing you came for
First sessionWhichever of these applies to you. They are the core of the system; the rest is support for them.
- Applying: open Apply, choose a programme, and start. Answers save as you type.There is no save button and no need to finish in one sitting. Submit is the only irreversible press.
- Reviewing: open Review → My reviews. Each entry opens the application beside the rubric.Scores save as you go. A review only counts once you submit it, and an unsubmitted one holds up the round.
- Administering: create a programme, choose the application form (its rubric comes with it), set the dates, publish.A round is invisible to applicants until it is published, however complete it looks to you.
- 4
Keep track
OngoingThe system will tell you what is due. It cannot make you look.
- Check your dashboard for deadlines before you check anything else.It is ordered that way on purpose: time-bound things first, totals second.
- Use Messages rather than email for anything about an application.The conversation stays attached to the record, so it survives someone leaving or a mailbox being cleared.
- Watch your email for notifications, and keep the address current.Receipts, assignments, decisions and reporting reminders are all sent there as well.
- 5
Get help without losing your place
WheneverIn order of how quickly each one answers.
- The page tour — the graduation cap, on the page you are stuck on.
- This guide — the questions below are grouped by role.
- Messages — for anything about a specific application or programme.It opens over the page you are on, so nothing is lost.
- Support — for the platform itself: errors, access, something broken.Grant policy questions belong with the grants team, not the support desk.
Things everyone should know
Can I read messages without losing the page I am on?
Yes — that is what the Messages button in that corner is for. The inbox opens over the current page.
Pin it to stop it closing when you click the page behind it, and then ghost it: it fades and lets clicks pass straight through, so you can read a thread while working underneath it. Press Escape to bring it back solid.
How do I ask for help when something is broken?
Press the corner button and choose Support. It opens a ticket with your administrator — a reference you can quote, a thread the reply comes back in, and a response target.
Send a screenshot with it: paste one straight in with Ctrl + V, draw an arrow at the problem, and black out anything that should not be shared. Whatever you cover is painted out before the image leaves your device. One picture usually replaces three rounds of “which button, exactly?”.
Where do the answers come back?
Under Support & help, in the ticket’s own thread — and you are emailed when a reply lands. A ticket marked waiting on you is one where the administrator has answered and needs something back. Tickets and their replies are kept permanently as the record of what was asked and what was done.
I have forgotten my password. What now?
On the sign-in page, press Forgot password? and enter your email. The link it sends works for one hour; if it runs out, ask for another.
Once you are signed in, you can change your password yourself under My details. An administrator can also send you a fresh link from Settings → Members & roles.
Is my work saved if I close the page?
Yes. Applications and reports save as you type — there is no save button anywhere. Only pressing submit changes what other people can see.
Does it work on a phone?
Yes, including filling in an application. The rail becomes a menu behind the button at the top left. Long forms and the review board are easier on a larger screen, but nothing is unavailable.
Who can see what I do?
Your role decides what you can see; the same rule decides what others see of you. Every significant action — submissions, status changes, scores recorded, decisions — is written to an audit log that nobody can edit, administrators included.
For applicants
How do I start an application?
Create an account, then open Apply to see every programme currently accepting applications. Choose one and begin — you do not have to finish in one sitting.
Will I lose my work if I close the page?
No. Answers save automatically as you type. Return to My applications to pick a draft back up. Nothing is submitted until you press submit.
Can I work on more than one application at once?
Yes. Each programme you start creates its own draft, and they are independent — finish them in any order, or abandon one without affecting the others.
How do I know my application was received?
The status on My applications changes to submitted, and you receive a confirmation by email. If neither happens, the submission did not complete.
Can I change something after submitting?
Sometimes. If the call allows it, open the application and press Reopen for editing. That works only while the call is open and before screening starts. Submit it again when you are done.
After that it stays as you sent it. The grants office does not send applications back. If something needs to change, write to them under Messages.
What file types can I attach, and how large?
Documents and images — PDF, Word, spreadsheets, PNG and JPEG. Executable files and SVGs are refused for security reasons. Individual files are capped; if one is rejected for size, a PDF export is usually a fraction of the original.
Who can see what I submit?
Only the staff running that programme and the reviewers assigned to it. Under blind review, which a programme can switch on and every OECS SKIP call uses, reviewers see your application with identifying details withheld.
What happens after I submit?
Applications are screened against the programme’s eligibility criteria, then scored by a review panel against a published rubric. You are notified of the outcome either way.
What if I am awarded a grant?
You receive an agreement to accept, an approved budget and a reporting schedule. Deadlines appear on your dashboard ahead of time, and you file reports through the same account, under My awards.
What happens if I miss a reporting deadline?
The report shows as overdue to the grants team, and an outstanding report can hold up the next payment. If you are going to be late, say so through Messages before the date rather than after it.
For reviewers
Where are the applications assigned to me?
Under Review → My reviews. Each entry opens the application alongside the scoring rubric.
Do my scores save as I go?
Yes, as you enter them. A review is only counted once you submit it, though — and an unsubmitted review holds up the whole round, so submit each one as you finish rather than saving them all to the end.
Why can I not see the applicant’s name?
This programme runs blind review, as every OECS SKIP call does. Identifying details are withheld so scoring rests on the substance of the application.
What do I do about a conflict of interest?
Recuse yourself on the review screen rather than scoring anyway. The recusal is recorded and the application is reassigned.
Can the applicant see my scores or comments?
No. Scores and reviewer comments are visible to the panel and to the grants team, never to the applicant.
For grants administrators
How do I open a new funding round?
Create a programme, attach an application form and a review rubric, then set the opening and closing dates and publish it. Copy-forward clones a previous round rather than rebuilding it.
Why can applicants not see my programme?
It is still a draft, or its dates have not opened yet. A round is invisible on Apply until it is published and open.
How do I add reviewers?
Invite them from Settings → Members with the reviewer role, add them to the programme’s panel, then assign them to applications from the review board. Those are three separate steps and all three are needed.
How do I move applications through the process?
On the review board, drag a card into another column — or use the card’s stage tray, which is the same move without the drag. Each move is recorded and can trigger the notifications configured for that stage.
Can I change a form after the round has opened?
Yes, but publishing creates a new version. Applications already submitted keep the version they answered, so a correction never rewrites what someone actually agreed to.
Where do I export data for an audit?
Analytics for dashboards, the Report Centre for saved reports and every copy kept, Report Builder for a custom extract. All three export to CSV and PDF. The audit log is under Settings → Audit.
Someone has left. What do I do?
Remove them under Settings → Members. Their work — the scores, decisions and messages they recorded — stays where it is; access is what is being removed, not history.
What every status means
Status is the most useful column on any list in the platform. These are the three sets you will meet.
- Draft
- Started, saved, not sent. Visible only to you. Not counted, not reviewed, and it expires with the round.
- Submitted
- Received. You can no longer edit it unless an administrator reopens it while the round is open.
- In review
- With the panel. Scoring is in progress; no outcome exists yet.
- Awarded
- Funded. An award record now exists, and an agreement follows.
- Declined
- Not funded this round. The decision is recorded and you are notified.
- Withdrawn
- Taken out of the round, by you or by staff, before a decision.
- Draft
- Being built. Invisible to applicants no matter how complete it looks.
- Open
- Published and accepting applications. The only state in which applicants can see it.
- Closed
- Past its closing date. No new applications; drafts can no longer be submitted.
- In review
- Closed and being scored by the panel.
- Awarded
- Decisions recorded. Award records exist for the successful applications.
- Archived
- Finished with. Kept for reporting and audit, out of the way of live work.
- Offered
- The decision has been made and an offer is with the grantee. Nothing has been paid.
- Accepted
- The grantee has signed the agreement. Payments begin when the first tranche is released.
- Active
- Agreement signed and funds moving. Reports fall due on the schedule.
- On hold
- Something outstanding — usually an overdue report or an unmet condition — is blocking the next payment.
- Suspended
- The project unit or the steering committee directed a halt, so no payment is approved or released until the grantee's remediation plan is accepted and the suspension is lifted.
- Closed
- Fully disbursed, fully reported, and completed.
- Terminated
- Ended early on the project unit's instruction. Unreleased payments are cancelled, and any amount reclaimed is tracked until it is repaid. A grantee found in breach is barred from future calls.
Glossary
The words this platform uses, and what each one means here.
- Programme
- One funding round: its dates, its form, its rubric, its panel and its applications.
- Form
- What applicants answer. Built once and attachable to more than one round.
- Rubric
- What reviewers score against. Built with the same tool as a form.
- Blind review
- Identifying details are withheld from reviewers so scoring rests on substance. Always on in this installation: reviewers see a generated ID, never the applicant.
- Recusal
- A reviewer declaring a conflict of interest. Recorded, and the application is reassigned.
- Rubric score
- A reviewer's marks against the published criteria. Never shown to applicants.
- Award
- A funded application, and the record that follows it: agreement, budget, disbursements, reports.
- Agreement
- What the grantee accepts before money moves. Nothing is disbursed without it.
- Disbursement
- A payment made against an award, recorded on the award's own schedule.
- Grantee report
- What the grantee files during the grant: narrative, spend against the approved budget, evidence.
- Obligation
- Anything a grant owes by a date — a report, a check, a condition set at award.
- Audit log
- The append-only record of who did what. Cannot be edited or deleted by anyone, administrators included.
- Role
- What you are allowed to see and do. Set per person by an administrator, under Settings → Members.
- What counts as innovation
- On a call that follows the OECS SKIP Grants Manual: A business innovation is a new or improved product or business process (or combination thereof) that differs significantly from the firm's previous products or business processes and that has been introduced on the market or brought into use by the firm. Four elements that are essential in the definition of innovation: Novelty. New or significantly improved for the unit. Implementation. The change must be introduced on the market or used in operations. Even if significantly new or improved, ideas, concepts, prototypes, or strategies do not qualify as innovations unless these are implemented. Significant difference. Minor or routine changes do not qualify. Intended value creation or preservation. Commercial success is not required. However, note that under OECS SKIP, it is expected that some innovations will be adopted. The minimum requirement is that the proposed innovation is new to the implementing unit and differs significantly from the unit's prior products or business processes. Additional novelty (e.g., new-to-market, to the country, to the region to the world) is not required for eligibility and will be used only as an explicit scoring criterion and stated in the Call for Proposals, as described in the evaluation and selection processes in Section 4 and Section 5. (Manual §2.2, pp.10-12.)
The Grants Manual's words
A call under the OECS SKIP Regional Grants Manual (version of 15 July 2026) follows its rules, and the Manual has its own names for most of what this platform shows. Below: GrantLine’s words beside the Manual’s, what counts as innovation, and the Manual’s abbreviations and glossary as printed.
GrantLine’s words and the Manual’s
- Programme
- Call for Proposals. Each programme is one call, under the individual or the consortia grant scheme.
- Grant scheme
- Individual Grant or Consortia Grant (Sections 4 and 5).
- Application
- Application, or proposal.
- Screening
- Administrative screening and eligibility verification.
- Reviewer
- GEP evaluator: a member of the Grant Evaluation Panel, who scores the anonymised proposals.
- Rubric
- Evaluation rubric, and the weighted scoresheet built from it.
- Blind review
- Double-Blind Review.
- Selection panel
- GSP: the Grant Selection Panel, which selects from the GEP's results and does not score.
- Award
- Grant. The offer is the Grant Award Letter.
- Rejection letter
- Grant Rejection Letter.
- Agreement
- Grant Agreement.
- Grantee report
- Monthly Progress Report, or Final Report.
- Drawdown
- Disbursement, made by the GIE directly to the supplier of goods or services, never to the grantee.
- Grants office
- Grant Management Team (GMT).
- Organisation
- Grant Implementing Entity (GIE). In Saint Lucia, the Ministry of Education.
What counts as innovation
On a call that follows the OECS SKIP Grants Manual: A business innovation is a new or improved product or business process (or combination thereof) that differs significantly from the firm's previous products or business processes and that has been introduced on the market or brought into use by the firm.
Four elements that are essential in the definition of innovation: Novelty. New or significantly improved for the unit. Implementation. The change must be introduced on the market or used in operations. Even if significantly new or improved, ideas, concepts, prototypes, or strategies do not qualify as innovations unless these are implemented. Significant difference. Minor or routine changes do not qualify. Intended value creation or preservation. Commercial success is not required. However, note that under OECS SKIP, it is expected that some innovations will be adopted.
The minimum requirement is that the proposed innovation is new to the implementing unit and differs significantly from the unit's prior products or business processes. Additional novelty (e.g., new-to-market, to the country, to the region to the world) is not required for eligibility and will be used only as an explicit scoring criterion and stated in the Call for Proposals, as described in the evaluation and selection processes in Section 4 and Section 5. (Manual §2.2, pp.10-12.)
Consistent with the Oslo Manual (2018), Grantees may undertake the following eight types of activities as part of innovation efforts, provided that these activities are intended to develop or implement the proposed innovation following the definitions in Section 2.3. 1. Research and experimental development (R&D) activities; 2. Engineering, design, and other creative work activities; 3. Marketing and brand equity activities; 4. Intellectual property-related activities; 5. Employee training activities; 6. Software development and database activities; 7. Activities related to the acquisition or lease of tangible assets; 8. Innovation management activities. (Manual §2.4, p.14.) Table 2 gives examples of eligible and ineligible activities and expenses for each type (Manual Table 2 (§2.4.1), pp.22-24).
Abbreviations & Acronyms
As the Manual prints them (Manual Abbreviations & Acronyms, p.viii).
- DOE
- Department of Education, Innovation, Science, Technology & Vocational Training Saint Lucia
- GoG
- Government of Grenada
- GoSL
- Government of Saint Lucia
- GMT
- Grants Management Team
- GHG
- Greenhouse Gas
- GIDC
- Grenada Investment Development Corporation
- IES
- Innovation and Entrepreneurship Specialist
- IP
- Intellectual Property
- IDA
- International Development Association
- KTCP
- Knowledge Transfer and Collaboration Plan
- KTIP
- Knowledge, Technology, and Innovation Platform
- MoE
- Ministry of Education
- MoF
- Ministry of Finance
- MSME
- Micro, Small and Medium Enterprise
- NPC
- National Project Coordinator
- NPSC
- National Project Steering Committee
- NSDC
- National Skills Development Centre
- NEWLO
- New Life Organisation
- OECS
- Organisation of Eastern Caribbean States
- OECSC
- Organisation of Eastern Caribbean States Commission
- PIC
- Program Implementing Countries
- PIU
- Project Implementation Unit
- PM
- Project Manager
- PR
- Public Relations
- PS
- Permanent Secretary
- PSI
- Post-Secondary Institution
- QA
- Quality assurance
- QC
- Quality control
- RFA
- Requests for Applications
- RPSC
- Regional Project Steering Committee
- SALCC
- Sir Arthur Lewis Community College
- SKIP
- Skills and Innovation Project
- TAMCC
- T. A. Marryshow Community College
- TOR
- Terms of Reference
- WBG
- World Bank Group
- WIPO
- World Intellectual Property Organisation
The Manual’s Glossary
Every entry as the Manual prints it (Manual Glossary, pp.ix-xiv).
- Applicant
- Any eligible individual or consortium that submits a proposal in response to a call for proposals under the OECS SKIP Competitive Matching Grants Programme. (Manual Glossary, p.ix)
- Application
- The form used by the Applicant to apply for funding under the OECS SKIP Competitive Matching Grant. (Manual Glossary, p.ix)
- Competitive Matching Grant
- Refers to the amount of funds awarded to beneficiaries of an individual or consortia grant, through a competitive process where the entrepreneur and established firm must contribute between 10% and 20% in cash or in-kind dependent on the size of the business or type of consortium partner. (Manual Glossary, p.ix)
- Consortia
- Collaboration between students and or faculty of post-secondary institutions participating in the OECS SKIP and at least one entrepreneur from Project implementing countries that owns, or duly represents, a legal entity with separate legal personality and capacity to enter into the Grant Agreement, as defined in the Glossary and Section 5. The Consortia can also include other entrepreneurs, established firms and other innovation ecosystem actors such as investors, accelerators, incubators, diaspora members, TVET institutions, universities, research centres, civil society organizations, including those from other OECS countries. (Manual Glossary, p.ix)
- Consortia Grant
- Any amount between US$100,000 and US$200,000 to be awarded to each innovation sub-project as presented by the consortia for the purpose of addressing challenges affecting OECS countries in the Project's prioritized sectors and must demonstrate potential for replicability and scalability in the OECS region. This grant is competitive and matching. See Competitive Matching Grant definition. (Manual Glossary, p.ix)
- Co-financing
- The resource contribution by an entrepreneur, firm, or consortium partner to the total cost of an innovation sub-project, provided as a condition for receiving funding under the OECS SKIP Competitive Matching Grants Program. Co-financing represents the beneficiary's required counterpart contribution and constitutes the "matching" portion of the grant, whereby project funding is provided only in combination with beneficiary resources. Such contributions may be made in cash and/or in-kind (i.e., non-cash contributions such as goods, services, equipment, facilities, or staff time that can be assigned a verifiable monetary value). Co-financing must be determined as a percentage of the total sub-project cost, in accordance with the applicable thresholds set out in this Manual, and must be verifiable, valued at market rates where applicable, and not eligible for reimbursement under the Grant. (Manual Glossary, p.ix)
- Deliverables
- Tangible or intangible output to be produced as a result of the project, for example, a report, a prototype, etc. (Manual Glossary, p.x)
- Double-Blind Review
- A review method in which the identities of applicants are not disclosed to panel members during the technical evaluation and selection stages, and the identities of panel members are not disclosed to applicants. Under OECS SKIP Competitive Matching Grants, the double-blind approach applies to the technical evaluation undertaken by the Grant Evaluation Panel (GEP) and the subsequent selection process conducted by the Grant Selection Panel (GSP), both of which operate on anonymized materials. The identities of applicants, sponsoring faculty and firms (where applicable) and all consortium partners must remain anonymous to both panels too. Likewise, the identities of the GEP and GSP members must not be disclosed to applicants, sponsoring faculty and firm, or consortium partners. The evaluation and selection processes do not require direct interaction between panels and applicants. All communication with applicants is handled exclusively by the Grant Management Team (GTM). (Manual Glossary, p.x)
- Entrepreneur
- An owner of a micro, small or medium sized business registered in Grenada or Saint Lucia with the goal of generating economic value. For the purposes of this Manual, an entrepreneur may take either of the following forms: (i) an individual (natural person) operating under a registered business name, where applicable under the Registration of Business Names Act of the relevant country; or (ii) owners of incorporated companies or other legally recognized business entities. Entrepreneurs in either form may apply for individual grants, subject to meeting all eligibility criteria set out in this Manual. Entrepreneurs may also participate in consortia for consortia grants, either individually or as part of legal entities, in accordance with the consortium composition and eligibility requirements set out in this Manual. For consortia grants, at least one entrepreneur in the consortium must own, or duly represent, a legal entity with separate legal personality and capacity to enter into the Grant Agreement. Only an entrepreneur that owns, or duly represents, such a legal entity may be designated as Lead Partner and sign the Grant Agreement on behalf of the consortium. For avoidance of doubt: registration of a business name by an individual does not, by itself, confer separate legal personality; and student-entrepreneurs constitute a separate beneficiary category under the Individual Grants window and are not subject to the business registration requirements applicable to entrepreneurs unless they independently satisfy the entrepreneur's definition. (Manual Glossary, p.x)
- Eligible Beneficiary
- A student or faculty member from a OECS SKIP participating post-secondary institution or an entrepreneur from a OECS SKIP participating country who fulfils the definition and criteria established in this Regional Grants Manual. (Manual Glossary, p.x)
- Faculty
- The academic staff, and those members of the administration having academic rank in an educational institution. (Manual Glossary, p.xi)
- Firm
- An established enterprise with a registered business name or incorporated, or other legally recognized business entity, and operating for more than two (2) years. A micro firm is defined as one having less than or equal to 5 employees, with annual turnover of less than XCD100,000. A small firm is one having 6-15 employees, with annual turnover less than XCD500,000. A medium firm is one having 16-50 employees, with annual turnover less than XCD2,000,000. A large firm is one having above 50 employees, with annual turnover above XCD2,000,000 (Manual Glossary, p.xi)
- Grant Agreement
- An agreement between the Grant Implementing Entity and the Grantee outlining the grant amount approved and the terms and conditions of the award. (See Annex I, Section 15.3: I-TD 1. Individual Grant Agreement and C-TD 1. Consortia Grant Agreement). (Manual Glossary, p.xi)
- Grant Award Letter
- Letter from the Grant Implementing Entity outlining the approval of the grant. (See Annex I, Section 15.1: I-TB 6. Grant award letter for individual grants and C-TB 6. Grant award letter for consortia grants). (Manual Glossary, p.xi)
- Grant Implementing Entity (GIE)
- The Grant Implementing Entity refers to the institution(s) designated as the Implementing Entity by the World Bank and are responsible for the overall administration of the Competitive Matching Grants Programme in Grenada and Saint Lucia under the OECS SKIP. In Grenada, the Grenada Investment Development Corporation (GIDC) is the Grant Implementing Entity. In the case of Saint Lucia, the Ministry of Education will leverage the project management expertise of the Project Implementing Unit (PIU) through a hybrid arrangement that blends the capability resident within the PIU with onboarded grant management expertise. (Manual Glossary, p.xi)
- Grant Management Team (GMT)
- The Grant Management Team refers to the dedicated operational unit established within or under the GIE to carry out the day-to-day management and execution of the Competitive Matching Grants Programme. (Manual Glossary, p.xi)
- Grant Rejection Letter
- Letter from the Grant Implementing Entity outlining the non-selection of the sub-project to be funded by the grant. (See Annex I, Section 15.2:I-TB 7. Grant rejection letter for individual grants and C-TB 7. Grant rejection letter for consortia grants). (Manual Glossary, p.xi)
- Grantee
- Any Applicant whose proposal has been approved for funding and who has entered into a Grant Agreement with the Grant Implementing Entity. (Manual Glossary, p.xi)
- Implementing Unit of innovation sub-project
- In the context of the OECS SKIP Competitive Matching Grants Program, the implementing unit corresponds to the entity(ies) responsible for implementing the innovation sub-project under the Grant Agreement. For individual grants, the implementing unit is: (i) the student, supported by the sponsoring firm and faculty member; or (ii) the entrepreneur or student-entrepreneur, where applicable. For consortia grants, the implementing unit refers to the consortium members designated in the Grant Agreement as responsible for implementation. For simplicity, the implementing unit will be referred to as the "unit". (Manual Glossary, p.xii)
- Individual
- A student registered with post-secondary education institutions participating in the OECS SKIP or an entrepreneur eligible under the individual grant requirements set out in this Manual. (Manual Glossary, p.xii)
- Individual Grant
- Any amount between US$15,000 and US$30,000 provided to students, student-entrepreneurs or entrepreneurs to finance innovation sub-projects within the OECS SKIP's priority sectors, as per the guidance defined in Section 4. (Manual Glossary, p.xii)
- Innovation
- A new or improved product or process (or combination thereof) that differs significantly from the unit's previous products or processes and that has been made available to potential users (product) or brought into use by the unit (process). This definition follows the guidelines of the Oslo Manual, 2018, OECD. See Section 2 for further definitions and eligibility conditions under the OECS SKIP. (Manual Glossary, p.xii)
- Innovation sub-project
- An innovation sub-project (hereinafter "Sub-project") refers to the innovation project financed under a Competitive Matching Grant, as per the guidelines contained in this Manual, and as defined in the OECS SKIP Financing Agreements. (Manual Glossary, p.xii)
- Knowledge Transfer and Collaboration Plan (KTCP)
- This document outlines activities for students and their sponsoring faculty and firm, and for student-entrepreneurs and entrepreneurs, to engage in knowledge transfer and sharing, as well as collaboration, with other members of the academia under the OECS SKIP Competitive Matching Grant. (Manual Glossary, p.xii)
- Milestones
- The point or stage in which the innovation sub-project marks a major achievement for example completion of a project phase, launch date, completion of capacity assessments. (Manual Glossary, p.xii)
- Lead Partner
- A consortium entrepreneur designated to sign the Grant Agreement on behalf of the consortium, who owns, or duly represents, a legal entity with separate legal personality and capacity to enter into the Grant Agreement, and who will serve as the primary point of contact with the GIE and will be responsible for overall coordination, communication, and reporting on behalf of the consortium, as clearly defined in the Partnership Agreement. An Optional Partner in the consortium is not eligible to be a Lead Partner. (Manual Glossary, pp.xii-xiii)
- Legal Entity
- A legally incorporated company or other legally recognized body corporate under the applicable laws of Grenada or Saint Lucia that is treated as an autonomous "legal person" in the eyes of the law, possessing separate legal personality and the capacity to enter into contracts and assumes rights, and obligations independently of its shareholders, members, or directors. (Manual Glossary, p.xiii)
- Monitoring and Evaluation
- Assessment of the progress, success and impact of the Grantee's performance under the Grant Award based on the agreed results. All beneficiaries will be subject to regular and periodic monitoring visits and reporting requirements. (Manual Glossary, p.xiii)
- Partnership Agreement
- A legally binding agreement among consortium members governing roles, responsibilities, collaboration, and implementation of the innovation sub-project. This instrument applies exclusively to consortia grants. (Manual Glossary, p.xiii)
- Post-Secondary Institutions (PSI)
- Institutions within Grenada (NEWLO and TAMCC) and Saint Lucia (NSDC and SALCC) participating in the project. (Manual Glossary, p.xiii)
- Priority Sectors
- The sectors under consideration for competitive matching grants are bioeconomy, blue economy, circular economy, creative industries, health sciences, renewable & clean energies, smart & sustainable tourism and sustainable agro-industry. (Manual Glossary, p.xiii)
- Process Innovation
- Also referred to as Business Process Innovation is a new or improved business process for one or more business functions that differs significantly from the firm's previous business processes and that has been brought into use by the firm. (Manual Glossary, p.xiii)
- Project Implementation Unit ("PIU")
- The unit charged with the responsibility of implementing all components of the OECS Skills and Innovation Project in Grenada and Saint Lucia respectively. (Manual Glossary, p.xiii)
- Quality assurance/Quality control (QA/QC)
- Refers to routine process assurance and product inspection activities intended to ensure conformity with existing specifications. These activities are generally not considered innovation activities unless they are performed as part of experimental development for new or significantly improved products or processes. (Manual Glossary, p.xiii)
- Registered Business Name
- A name registered under the applicable Registration of Business Names Act for the purpose of identifying the business carried on by an individual, partnership, company, or other body corporate. Registration of a business name identifies the business name used in commerce but does not, by itself, establish that the business has separate legal personality (is a legal entity). (Manual Glossary, pp.xiii-xiv)
- Sponsoring Firm
- Refers to a legally registered private sector entity that supports student applicants only under individual grants, providing (i) technical guidance, (ii) validation of business relevance, and (iii) mandatory co-financing. Not applicable to student-entrepreneur or entrepreneur-led individual grants. The Sponsoring Firm concept does not apply to consortia grants, where firms participate as partners. (Manual Glossary, p.xiv)
- Statement of Commitment
- A signed letter on letterhead to guarantee the entrepreneur or sponsoring firm's commitment, indicating its contribution to the innovation sub-project, either with funding or in-kind. (Manual Glossary, p.xiv)
- Student
- An individual who is admitted or enrolled in, and attending a PSI. (Manual Glossary, p.xiv)
- Student-entrepreneur
- An individual who is currently registered at a PSI while simultaneously developing, launching, and managing a commercial venture. Student-entrepreneurs may apply for individual grants regardless of business registration status, provided they demonstrate an active entrepreneurial project, business concept, prototype, or commercial activity linked to the objectives of the grant. For purposes of the OECS SKIP, student-entrepreneurs constitute a separate beneficiary category from entrepreneurs and must comply with the specific eligibility, verification, and co-financing requirements established for student-entrepreneurs in this Manual and the applicable Call for Proposals. Student-entrepreneurs are not eligible applicants to consortia grants. (Manual Glossary, p.xiv)
The Manual's templates
Where each template in the Manual’s Annex I, and each policy in its Annex II, lives in GrantLine. Almost every Annex I page reads “To be completed.” in the version of 15 July 2026. Until the Ministry issues a template, GrantLine’s own layout stands in and is marked Provisional. Built means the Manual prints the content in full, or links to the World Bank’s own published document. Waiting for the Ministry means the place is ready for the Ministry’s own document or items.
74 templates and 5 policies: 5 built, 64 provisional, 10 waiting for the Ministry, none not yet.
Grant Application
Annex I, Section 15.1, pp.131-149
| Template | In GrantLine | Status |
|---|---|---|
| I-TA 1 Call for Proposals Template for individual grants (p.132) | The call's documents: Call for ProposalsThe Ministry's own Call for Proposals is uploaded to the call. GrantLine's call facts sheet lists the call's settings to check it against. | Waiting for the MinistryGenerated document |
| I-TA 2 Application form for individual grants (p.133) | OECS SKIP Individual Grant ApplicationGrantLine's layout of what Section 4 asks, scored with the Table 7 rubric. | ProvisionalForm |
| I-TA 3 Application documents checklist for individual grants (p.134) | The documents list on the call page and the applicationBuilt from the form's required documents, so it always matches what submission checks. | ProvisionalGenerated document |
| I-TA 4 Sub-project Implementation Plan for individual grants (p.135) | OECS SKIP Individual Grant Application: Implementation planAnnexed to the Grant Agreement and sealed at signing. Changes before signing go through a revision request. | ProvisionalForm |
| I-TA 5 Sub-project Budget for individual grants (p.136) | OECS SKIP Individual Grant Application: Sub-project budgetAnnexed to the Grant Agreement and sealed at signing. Changes before signing go through a revision request. | ProvisionalForm |
| I-TA 6 Sub-project Environmental and Social Screening Form for individual grants (p.137) | OECS SKIP Individual Grant Application: Environmental and social screeningAsks the risks Section 7 lists. Annexed to the Grant Agreement and sealed at signing. Changes before signing go through a revision request. | ProvisionalForm |
| I-TA 7 Sub-project Risk and Mitigation Plan for individual grants (p.138) | OECS SKIP Individual Grant Application: Risks and mitigationAnnexed to the Grant Agreement and sealed at signing. Changes before signing go through a revision request. | ProvisionalForm |
| I-TA 8 Knowledge Transfer & Collaboration Plan (KTCP) (p.139) | OECS SKIP Individual Grant Application: Knowledge Transfer and Collaboration Plan (KTCP)Annexed to the Grant Agreement and sealed at signing. Changes before signing go through a revision request. Its activities become obligations at signing. | ProvisionalForm |
| I-TA 9 Statement of Co-financing Matching Contribution for individual grants (p.140) | OECS SKIP Individual Grant Application: Co-financingA call can annex it. By default the agreement states the commitments instead. | ProvisionalForm |
| C-TA 1 Call for Proposals Template for consortia grants (p.141) | The call's documents: Call for ProposalsThe Ministry's own Call for Proposals is uploaded to the call. GrantLine's call facts sheet lists the call's settings to check it against. | Waiting for the MinistryGenerated document |
| C-TA 2 Application form for consortia grants (p.142) | OECS SKIP Consortia Grant ApplicationGrantLine's layout of what Section 5 asks, scored with the Table 13 rubric. | ProvisionalForm |
| C-TA 3 Application documents checklist for consortia grants (p.143) | The documents list on the call page and the applicationBuilt from the form's required documents, so it always matches what submission checks. | ProvisionalGenerated document |
| C-TA 4 Sub-project Implementation Plan for consortia grants (p.144) | OECS SKIP Consortia Grant Application: Implementation planAnnexed to the Grant Agreement and sealed at signing. Changes before signing go through a revision request. | ProvisionalForm |
| C-TA 5 Sub-project Budget for consortia grants (p.145) | OECS SKIP Consortia Grant Application: Sub-project budgetAnnexed to the Grant Agreement and sealed at signing. Changes before signing go through a revision request. | ProvisionalForm |
| C-TA 6 Sub-project Environmental and Social Screening Form for consortia grants (p.146) | OECS SKIP Consortia Grant Application: Environmental and social screeningAsks the risks Section 7 lists. Annexed to the Grant Agreement and sealed at signing. Changes before signing go through a revision request. | ProvisionalForm |
| C-TA 7 Sub-project Risk and Mitigation Plan for consortia grants (p.147) | OECS SKIP Consortia Grant Application: Risks and mitigationAnnexed to the Grant Agreement and sealed at signing. Changes before signing go through a revision request. | ProvisionalForm |
| C-TA 8 Partnership Agreement (p.148) | OECS SKIP Consortia Grant Application: Partnership Agreement and knowledge transfer; the grant's Partnership Agreement recordThe consortium uploads its signed agreement with the application, and the GMT checks it on the grant against the nine elements of §5.4.2. A change of members is an amendment the GIE approves (§5.4.9). | Waiting for the MinistryRecord |
| C-TA 9 Statement of Co-financing Matching Contribution for consortia grants (p.149) | OECS SKIP Consortia Grant Application: Co-financingA call can annex it. By default the agreement states the commitments instead. | ProvisionalForm |
Grant Evaluation and Selection
Annex I, Section 15.2, pp.150-167
| Template | In GrantLine | Status |
|---|---|---|
| I-TB 1 Application screening checklist for individual grants (p.150) | The screening checklist on each applicationItems built from Section 2 and Table 3, each ticked by the screener. | ProvisionalRecord |
| I-TB 2 Evaluation weighted scoresheet for individual grants (p.151) | OECS SKIP Individual Grants RubricTable 7 criteria and bands as printed, weighted by the call's percentage shares (owner decision D6). GrantLine's layout until the Ministry issues its scoresheet. | ProvisionalForm |
| I-TB 3 Evaluation report by GEP for individual grants (p.152) | Evaluation Report (Word), from the decision pageThe anonymised scores and ranking, with the shortlist. The GEP chair confirms it. | ProvisionalGenerated document |
| I-TB 4 Selection framework by each GSP Panelist for individual grants (p.153) | Each panellist's position on the selection boardThe Selection Report prints each position in Table 8's panellist columns. | ProvisionalRecord |
| I-TB 5 Selection framework report by GSP for individual grants (p.154) | Selection Report (Word), from the decision pagePrints Table 8's columns; the full template is still to be issued. | ProvisionalGenerated document |
| I-TB 6 Grant award letter for individual grants (p.155) | Award letters, from the decision pageGrantLine's wording until the Ministry issues its own. | ProvisionalGenerated document |
| I-TB 7 Grant rejection letter for individual grants (p.156) | Rejection letters, from the decision pageGrantLine's wording until the Ministry issues its own. | ProvisionalGenerated document |
| I-TB 8 Feedback to non-selected proposals for individual grants (p.157) | Feedback letters, from the decoded selectionThe GMT reads each letter before sending and may edit it. It quotes the GSP chair's note where there is one and links to the grievance form on Manual calls. | ProvisionalGenerated document |
| C-TB 1 Application screening checklist for consortia grants (p.158) | The screening checklist on each applicationItems built from Section 2 and Table 9, with each member's evidence, each ticked by the screener. | ProvisionalRecord |
| C-TB 2 Evaluation weighted scoresheet for consortia grants (p.159) | OECS SKIP Consortia Grants RubricTable 13 criteria and bands as printed, weighted by the call's percentage shares (owner decision D6). GrantLine's layout until the Ministry issues its scoresheet. | ProvisionalForm |
| C-TB 3 Evaluation report by GEP for consortia grants (p.160) | Evaluation Report (Word), from the decision pageThe anonymised scores and ranking, with the shortlist. The GEP chair confirms it. | ProvisionalGenerated document |
| C-TB 4 Selection framework by each GSP Panelist for consortia grants (p.161) | Each panellist's position on the selection boardThe Selection Report prints each position in Table 14's panellist columns. | ProvisionalRecord |
| C-TB 5 Selection framework report by GSP for consortia grants (p.162) | Selection Report (Word), from the decision pagePrints Table 14's columns; the full template is still to be issued. | ProvisionalGenerated document |
| C-TB 6 Grant award letter for consortia grants (p.163) | Award letters, from the decision pageGrantLine's wording until the Ministry issues its own. | ProvisionalGenerated document |
| C-TB 7 Grant rejection letter for consortia grants (p.164) | Rejection letters, from the decision pageGrantLine's wording until the Ministry issues its own. | ProvisionalGenerated document |
| C-TB 8 Feedback to non-selected proposals letter for consortia grants (p.165) | Feedback letters, from the decoded selectionThe GMT reads each letter before sending and may edit it. It quotes the GSP chair's note where there is one and links to the grievance form on Manual calls. | ProvisionalGenerated document |
| IC-TB 1 GEP Terms of Reference (p.166) | Terms of Reference: Grant Evaluation Panel (signed declaration)GrantLine's wording, drafted from §3.2, until the Ministry issues its own. Each panel member signs it for the call. | ProvisionalDeclaration |
| IC-TB 2 GSP Terms of Reference (p.167) | Terms of Reference: Grant Selection Panel (signed declaration)GrantLine's wording, drafted from §3.2, until the Ministry issues its own. Each panel member signs it for the call. | ProvisionalDeclaration |
Grant Awarding
Annex I, Section 15.3, pp.168-173
| Template | In GrantLine | Status |
|---|---|---|
| I-TD 1 Individual Grant Agreement (p.168) | Grant Agreement (Word), issued from the awardThe wording is the Ministry's sample Grant Agreement (15 July 2026, World Bank no-objection), word for word. The grant's details fill its blanks, and the approved plans follow as annexes. | BuiltGenerated document |
| I-TD 2 Grant award documents checklist submitted by grantees for individual grants (p.169) | Obligation template, in the call's post-award defaultsAnnex I reads "See attached document.", and no document came with it. The items wait for the Ministry. Each item becomes an obligation on the grant when it is made. | Waiting for the MinistryRecord |
| I-TD 3 Grant awarding checklist for individual grants (p.170) | Awarding checklist, in the call's post-award defaultsEmpty until the Ministry supplies the items. On a Manual call an unticked item holds the signature or the first payment. | Waiting for the MinistryRecord |
| C-TD 1 Consortia Grant Agreement (p.171) | Grant Agreement (Word), issued from the awardThe wording is the Ministry's sample Grant Agreement (15 July 2026, World Bank no-objection), word for word. The grant's details fill its blanks, and the approved plans follow as annexes. | BuiltGenerated document |
| C-TD 2 Grant award documents checklist submitted by grantees for consortia grants (p.172) | Obligation template, in the call's post-award defaultsThe items wait for the Ministry. Each item becomes an obligation on the grant when it is made. | Waiting for the MinistryRecord |
| C-TD 3 Grant awarding checklist for consortia grants (p.173) | Awarding checklist, in the call's post-award defaultsEmpty until the Ministry supplies the items. On a Manual call an unticked item holds the signature or the first payment. | Waiting for the MinistryRecord |
Implementation
Annex I, Section 15.4, pp.174-183
| Template | In GrantLine | Status |
|---|---|---|
| I-TE 1 Sub-project Workplan & Activity Schedule for individual grants (p.174) | OECS SKIP Sub-project Workplan and Activity Schedule (I-TE 1)Starts from the grant's milestones. An accepted update re-dates them. | ProvisionalForm |
| I-TE 2 Sub-project Procurement Plan Template for individual grants (p.175) | The procurement plan on the award, with its Word copyApproved by the GIE before any purchase; the first payment waits for it too. | ProvisionalRecord |
| I-TE 3 In-Kind Time Contribution Log Template for individual grants (p.176) | Co-financing contributions on the award: staff timeEach entry gives the hours and the hourly rate, with its evidence. | ProvisionalRecord |
| I-TE 4 Sub-Project Environment and Social Risk Management Plan Template for individual grants (p.177) | OECS SKIP Environment and Social Risk Management Plan (I-TE 4)Asked of grants screened at moderate environmental and social risk. | ProvisionalForm |
| C-TE 1 Sub-project Workplan & Activity Schedule for consortia grants (p.178) | OECS SKIP Sub-project Workplan and Activity Schedule (C-TE 1)Starts from the grant's milestones. An accepted update re-dates them. | ProvisionalForm |
| C-TE 2 Sub-project Procurement Plan Template for consortia grants (p.179) | The procurement plan on the award, with its Word copyApproved by the GIE before any purchase; the first payment waits for it too. | ProvisionalRecord |
| C-TE 3 In-Kind Time Contribution Log Template for consortia grants (p.180) | Co-financing contributions on the award: staff timeEach entry gives the hours and the hourly rate, with its evidence. | ProvisionalRecord |
| C-TE 4 Sub-Project Environment and Social Risk Management Plan Template for consortia grants (p.181) | OECS SKIP Environment and Social Risk Management Plan (C-TE 4)Asked of grants screened at moderate environmental and social risk. | ProvisionalForm |
| IC-TE 1 Supplier or Vendor Selection Form for individual and consortia grants (p.182) | Supplier selection on each purchase, with its Word formThe GIE validates the supplier before any payment to it (§6.2). | ProvisionalGenerated document |
| IC-TE 2 Contract with Supplier or Vendor Template for individual and consortia grants (p.183) | Supplier contract wording in Settings, and the signed contract on each purchaseThe World Bank clauses are GrantLine's rendering. The Ministry's legal officer confirms them before use. | ProvisionalGenerated document |
Reporting, Monitoring and Evaluation
Annex I, Section 15.5, pp.184-202
| Template | In GrantLine | Status |
|---|---|---|
| I-TF 1 Sub-project Financial Report for individual grants (p.184) | OECS SKIP Sub-project Financial Report (I-TF 1)Monthly, and a final one a month after the grant ends. Fills from the grant's budget and spending. | ProvisionalForm |
| I-TF 2 Monitoring & Evaluation of KTCP (p.185) | OECS SKIP Monitoring and Evaluation of KTCP (I-TF 2)Fills from the KTCP activities recorded at signing. | ProvisionalForm |
| I-TF 3 Monitoring of Co-financing Matching Contribution for individual grants (p.186) | OECS SKIP Monitoring of Co-financing Matching Contribution (I-TF 3)Fills from the co-financing record. The statement also downloads as Word from the award. | ProvisionalForm |
| I-TF 4 Monitoring of Sub-Project Environmental and Social Risks for individual grants (p.187) | The environmental and social monitoring record on the awardKept by the GMT and fed by each monthly report, so there is no grantee form. | ProvisionalRecord |
| I-TF 5 Monitoring of Sub-Project Risk and Mitigation Plan for individual grants (p.188) | OECS SKIP Monitoring of Risk and Mitigation Plan (I-TF 5)Fills from the risks last reported. | ProvisionalForm |
| I-TF 6 Sub-project Baseline Survey for individual grants (p.189) | OECS SKIP Competitive Matching Grant Baseline Survey (I-TF 6)The PIU's survey (30 Oct 2026), with the key indicators the scorecard reads. Sent from the grant's Survey tab. | BuiltForm |
| I-TF 7 Sub-project Impact Monitoring and Evaluation Scorecard for individual grants (p.190) | OECS SKIP Impact Monitoring and Evaluation Scorecard (I-TF 7)Quarterly. Reads the baseline survey. | ProvisionalForm |
| I-TF 8 Sub-project Monthly Progress Report for individual grants (p.191) | OECS SKIP Sub-project Monthly Progress Report (I-TF 8)Monthly, due on the 15th of the next month by default. | ProvisionalForm |
| I-TF 9 Sub-project Final Report for individual grants (p.192) | OECS SKIP Sub-project Final Report (I-TF 9)Due a month after the grant ends. Reads the last scorecard. | ProvisionalForm |
| C-TF 1 Sub-project Financial Report for consortia grants (p.194) | OECS SKIP Sub-project Financial Report (C-TF 1)Monthly, and a final one a month after the grant ends. By budget line and by member. | ProvisionalForm |
| C-TF 2 Monitoring & Evaluation of Partnership Agreement for consortia grants (p.195) | OECS SKIP Monitoring and Evaluation of the Partnership Agreement (C-TF 2)Fills from the accepted Partnership Agreement record and its checklist. | ProvisionalForm |
| C-TF 3 Monitoring of Co-financing Matching Contribution for consortia grants (p.196) | OECS SKIP Monitoring of Co-financing Matching Contribution (C-TF 3)Fills from the co-financing record, by member. The statement also downloads as Word from the award. | ProvisionalForm |
| C-TF 4 Monitoring of Sub-Project Environmental and Social Risks for consortia grants (p.197) | The environmental and social monitoring record on the awardKept by the GMT and fed by each monthly report, so there is no grantee form. | ProvisionalRecord |
| C-TF 5 Monitoring of Sub-Project Risk and Mitigation Plan for consortia grants (p.198) | OECS SKIP Monitoring of Risk and Mitigation Plan (C-TF 5)Fills from the risks last reported. | ProvisionalForm |
| C-TF 6 Sub-project Baseline Survey for consortia grants (p.199) | OECS SKIP Competitive Matching Grant Baseline Survey (C-TF 6)The PIU's survey (30 Oct 2026), with the key indicators the scorecard reads. Sent from the grant's Survey tab. | BuiltForm |
| C-TF 7 Sub-project Impact Monitoring and Evaluation Scorecard for consortia grants (p.200) | OECS SKIP Impact Monitoring and Evaluation Scorecard (C-TF 7)Quarterly. Reads the baseline survey. | ProvisionalForm |
| C-TF 8 Sub-project Monthly Progress Report for consortia grants (p.201) | OECS SKIP Sub-project Monthly Progress Report (C-TF 8)Monthly, due on the 15th of the next month by default. | ProvisionalForm |
| C-TF 9 Sub-project Final Report for consortia grants (p.202) | OECS SKIP Sub-project Final Report (C-TF 9)Due a month after the grant ends. Reads the last scorecard. | ProvisionalForm |
Ethics and Integrity
Annex I, Section 15.6, pp.203-206
| Template | In GrantLine | Status |
|---|---|---|
| IC-TG 1 Conflict of Interest Declaration Form (p.203) | Conflict of Interest Declaration (signed declaration)Signed by GMT staff once, and by panel members for each call. GrantLine's wording until the Ministry issues its own. | ProvisionalDeclaration |
| IC-TG 2 Confidentiality and Non-Use Agreement (p.204) | Confidentiality and Non-Use Agreement (signed declaration)Signed by GMT staff once, and by panel members for each call. GrantLine's wording until the Ministry issues its own. | ProvisionalDeclaration |
| IC-TG 3 Code of Conduct Form (p.205) | Code of Conduct (signed declaration)Signed by panel members for each call, and by the grantee with the Grant Agreement. On a consortium, every party signs. | ProvisionalDeclaration |
| IC-TG 4 Letter of Acceptance of the World Bank Anti-Corruption Guidelines and Sanctions Framework (p.206) | Acceptance of the World Bank Anti-Corruption Guidelines and Sanctions Framework (signed declaration)Signed by the grantee with the Grant Agreement. On a consortium, every party signs. | ProvisionalDeclaration |
Policies and Guidelines
Annex II, pp.207-212
| Template | In GrantLine | Status |
|---|---|---|
| P 1 World Bank Anti-Corruption Guidelines (p.208) | Policy library: P 1Linked to the World Bank's own copy. The Ministry confirms it is the version it wants. | BuiltPolicy |
| P 2 World Bank Sanctions Framework (p.209) | Policy library: P 2Linked to the World Bank's page of the framework's documents. The Ministry confirms it is the one it wants. | ProvisionalPolicy |
| P 3 Conflict-of-Interest Policy (p.210) | Policy library: P 3Empty until the Ministry files it. The Conflict of Interest Declaration links to it. | Waiting for the MinistryPolicy |
| P 4 Code of Ethics (p.211) | Policy library: P 4Empty until the Ministry files it. The Code of Conduct links to it. | Waiting for the MinistryPolicy |
| P 5 GMT Roles and Responsibilities Guidelines (p.212) | Policy library: P 5Empty until the Ministry files it. | Waiting for the MinistryPolicy |
Registers with no template
Records GrantLine keeps for duties the Manual sets, where it annexes no template.
- Procurement register and quarterly procurement progress: Procurement (Manual §6.3, Table 15, p.108)
- Quarterly reports and the Final Grant Completion Report: Report Centre, GMT reports (Manual §8.2, p.116)
- Grievances and disputes: Compliance, Grievances and disputes (Manual §11.1 and §11.2, p.125)
- Audits and their findings: Compliance, Audits (Manual §6.4, pp.110-111)
- Lessons learned: Compliance, Lessons learned (Manual §3.1.2 item 11, p.30)
- Panel honoraria: Each call's declarations, Panel honoraria (Manual §3.2.3, p.34)
When something goes wrong
Most of what looks like a fault is one of these. Find the line on the left that matches what you see.
- The confirmation email never arrived
- Check spam first. If it is genuinely missing, the address may have been mistyped — sign up again with the correct one, or ask the grants team to check.
- I cannot see a programme I was told about
- Either it has not been published yet, or its closing date has passed. Closed rounds disappear from Apply; ask the grants team which it is.
- Submit is greyed out
- A required question is unanswered. Required fields are marked; scroll for one you skipped, including inside a section that only appeared after an earlier answer.
- I submitted and now need to change something
- Message the grants team. An administrator can reopen a submission while the round is still open — after it closes, they cannot.
- A field will not let me type in it
- It calculates itself from other answers — a budget total, for instance. Change the figures it adds up.
- My upload was rejected
- Attachments are limited by size and by type; documents and images are accepted, executable files are not. Re-save the file as a PDF and try again.
- I cannot see the applicant's name as a reviewer
- That is blind review. It is deliberate, and always on in this installation.
- A page says I do not have access
- Your role does not include it. Roles are set under Settings → Members by an administrator of your organisation.
- Nothing loads, or everything errors
- Reload once. If it persists, it is the installation rather than your account — raise it with Support, or with the ICT team who run the server, and say what you were doing.
Still stuck?
If you cannot sign in, or the site does not behave as described here, contact the grants team using the details published with the funding call.